Friends Dental Practice

What is Denplan & What can it do for you?

We’re delighted that you’ve chosen to be part of Denplan. This means that you have access to regular private dental care with your dentist and their dental team, helping to keep your teeth and gums healthy now and prevent problems in the future.

Benefits of being a Denplan Patient?

• Attending regular check-ups can help to prevent intrusive dental treatment in the future
• You’ll receive access to Denplan’s 24-Hour Worldwide Dental Emergency Helpline
• You have cover in place for up to £10,000 worth of treatment following a dental injury
• You can spread the cost of your dental care
• You’re unlikely to receive any unexpected dental bills
• You have access to a Denplan dentist of your choice

Denplan Essentials

Denplan Essentials is an easy budgeting plan that covers you for the foundations of your dental care, helping to stop problems before they start.This plan covers you for your regular check-ups and may also include a scale and polish or hygienist appointment, depending on the dentist you choose. Your plan will also include worldwide dental injury and dental emergency cover (Supplementary Insurance). 

Why might my fees change?

Your dental practice may review their fees from time to time, in line with business costs, professional regulations and inflation.

Your fees can also increase in relation to the amount of treatment you need over a period of time, as they are designed to reflect your oral health needs.

The best way to find out why your fees have changed is to speak to your registered dentist. They will be able to talk you through your plan and ensure that the care you are receiving is the best option for you.

How are my fees set?

Although Denplan collect your payments, your fees are actually set by your dental team. When you first joined Denplan, your dentist will have chosen a fee category for you based on your oral health needs. Your dental team may then review the amount you pay due to changes in your oral health, or due to their business costs, professional regulations or inflation.

Who can tell me more about my fees?

To find out more about your fees and your current payment plan, speak to your dental team. You could give them a call, or even pop in to see them, there’s no need to wait until your next appointment. They will be able to tell you more about your payments, and the care that you’re currently entitled to receive as part of your payment plan. 

Who collects my payments?

Denplan collect your payments, and forward them directly to your dental practice. This saves your dental team spending time on paperwork and administration, leaving them free to give you the best possible dental care.

Why do I pay extra for specialist/referral treatment?

At some point your dental team may refer you to a specialist for treatment, such as an orthodontist or oral surgery expert. As your payment plan contract is between you and your registered dentist, it only covers the care you receive from them and certain members of their dental team.

As specialist treatment is not a part of your regular care with your registered dentist, they will not have taken it into account when setting your Denplan fee.

Does claiming on my Supplementary Insurance affect my fee?

Making a claim on your Supplementary Insurance that is included in your Denplan payment plan doesn’t affect your payments.

However, if your oral health changes as the result of a dental injury, you may need an increased level of care in the future, and your dentist may review your fee.